My Account
1. How do I login to my account?
Answer: On the top right corner you will note there is a link named "Login". Here is where you will login. Otherwise please Click Here to go directly to the login page.

2. Why can't I login?
Answer: If you have established that it is not a Login Password issue. Then it could be a problem with your browser's "cookies", which are small pieces of information remembered by your computer, such as your sign-in details. Our website uses a cookie on your computer to remember who you are. You can fix this by deleting the cookie on your computer. Simply follow these steps:

1. Close Internet Explorer.
2. Click on the Start button -> then Search
3. Select "All Files and Folders"
3. Type "cookies" into the first Search box -> then click the Search button
4. You will see a few of the search results, which show folders called "Cookies".
5. Open the first Cookies folder, and delete any files which mention boatownerswarehouse.com.au.
6. Go back and repeat the process for every Cookies folder in your search results.
This should fix the problem, however if the problem continues, you should try downloading "Firefox". It is a Popular and Free browser to Internet Explorer, which is fast to download http://www.getfirefox.com/

3. I have forgotten my Login, can you help me?
Answer: At the login page there is a section entitled "Forgot your Password?" You can key in your Login ID/Email Address and click on the submit button. Your password will be sent to your email address. If you simply can't remember any login information, then Click Here to create a new account.

4. How do I register as a new customer?
Answer: Welcome aboard You can click on the "New Customer" link above (top right).
You may also register as a new customer once you have finished shopping and you are ready to Checkout.
At this point you will be presented with the following options:
1) to login as a regular customer
2) to create a new account or register as a new customer
Simply take your desired option and follow the prompts accordingly.
 

Ordering
1. How do I go about getting a Tax Invoice?
Answer: Once your order has been approved by our Finance dept., you will receive an email, with your Tax Invoice details, to your registered billing email address. Should you require another copy simply Sign In to your account and your orders will be displayed.

2. Can I change or cancel my order once Submitted?
Answer: Once your order is placed it goes to our Finance team for review and then is sent electronically to our warehouse and dispatch centre for pick, pack and shipping. We use the latest in technology to enable us to process and ship orders really quickly and in some cases it may only be a matter of hours from the time you place your order until the time it is shipped. Until your order is submitted to the warehouse we can make changes to it, but unfortunately after this point we cannot change or cancel it.
 

Payments
1. What Payment methods do you accept?
Answer: We offer a wide range of payment options because we understand that you may have a wide range of personal preferences and payment preferences. Some are quicker than others, some are online, some are offline - the choice is yours, please see below for payment methods availability:
We accept: Visa MasterCard PayPal and Direct Deposit

2. Can I pay by Money Order or Cheque?
Answer: We accept money orders.However, bear in mind that by the time your money order reaches our
offices and your item is then dispatched, there could well be a lengthy delay in you taking receipt of your item. You may find it easier to pay via Direct Deposit, Bpay or Paypal if you do not have a credit card.
However, bear in mind that by the time your money order reaches our offices and your item is then dispatched, there could well be a lengthy delay in you taking receipt of your item. You may find it
easier to pay via Direct Deposit or Paypal if you do not have a credit card.

3. Is your site secure for Credit Card purchases?
Answer: Absolutely, 100% Yes. In fact more secure than if you use your credit card in a retail shop. We understand that in order for us to have a long-term relationship with you, we need to offer more than just great products at great bargain prices - we need to earn your trust. We have therefore gone to great lengths to provide you with the safest online shopping around - and you can confirm our claims for yourself .
Best-Practice Security We follow best-practice security procedures, such as:
We do not store your credit card details anywhere on our systems
We only use third parties that satisfy our stringent security standards
We use networking security measures such as firewalling and VPNs
 

Products
1. Can I purchase your items from your premises directly, or do you only sell from your website?
Answer: 100% Web Based only.

2. Do you Price Match or better your Competitors prices?
Answer: We guarantee that our prices are the lowest prices in Australia – we continually check prices to ensure our prices are the best offered by any reputable Australian retailer on the internet and anywhere else.
In the unlikely event that you find a lower online or mass-circulation advertised price on an identical item sold by Boatownerswarehouse, we will attempt to beat that price. It is yet another reason why when you shop at boatownerswarehouse you can be assured that you are getting the best online shopping
experience possible.
 

Delivery
1. What if I am not at home when you deliver my goods?
Answer: As all our parcels are sent as registered we require a signature upon delivery. Our delivery contractors (Australia Post and various couriers) typically deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.
Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you of either a post office to collect your parcel from, or in the case of a courier delivery, a contact number to call to re-arrange the delivery.

2. When will my order be shipped?
Answer: Your order will be shipped once your payment has been approved by our Finance Dept. Then, once your Parcel is dispatched, you will be notified via an email with your unique 'Delivery Number' and Delivery details. You will also receive the Carrier's details and their estimated transit time to your address.

3. How do your delivery charges work?
Answer: Each product page shows the delivery charge for that item. We offer automatic delivery discounts on multiple item purchases. As a significant portion of the delivery charge is the cost of going
to your address, the second, third, fourth, and subsequent items are cheaper to deliver than the first one.
 

Warranty & Returns
1. I just received my item, but it is faulty, what do I do?
Answer: All products purchased from boatownerswarehouse come with warranties and are fully guaranteed.

There are occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our Customer Service team on boatownerswarehouse@gmail.com and give a full detailed description of the problem, as well as your Order Number.
Depending on the problem our customer service team will determine how best to resolve your problem with the minimum inconvenience to you. If it is found that the item you received is faulty then we (or the
originating supplier on locally sourced products) will exchange it at no cost to you. If neither Boatownerswarehouse, nor our supplier, has any more of the product in stock, then a full refund will be provided

2. I have received my item but it is damaged, what do I do?
Answer: All shipments are covered by transit insurance. If you have received an item that is damaged please contact us at boatownerswarehouse@gmail.com  and advise us of the nature and extent of the damage. Please also advise us of your name, contact number and order number.
It is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles.
We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologise for any inconvenience.
 

Other FAQ
1. Can I order from you if I am under 18 years old?
Answer: We are only able to accept orders from adults over the age of 18 years. By purchasing on our website you are certifying that you are over 18 years old.

2. Do you offer Gift Certificates?
Answer: Yes we do, we offer Gift Certificates to the value of $20, $50 & $100. These work exactly the same as gift vouchers issued by all major retailers.

With these gift certificates you can:
Purchase any products from our range at any time Use multiple gift certificates at a time in a single order
Use part of a gift certificate in an order leaving the remaining balance for future redemption Check the remaining gift certificate balances at any time Gift certificates are valid for a full year from date of purchase.